Warranty Policy

Warranty Policy




  • Lily Hair wigs/ toppers/hair extensions are made of 100% remy human hair and they all can be dyed, highlighted, straightened, curled and treated at a hairdresser. However for best results Lily Hair recommend using a professional hairdresser who has experience working with wigs.

  • Lily Hair provides 6 months warranty from the day of purchase on any full human hair wigs.

  • The Lily Hair warranty will cover net fatigue and excessive hair loss in the 6 months of Warranty.

  • Lily Hair will not take responsibility for damage made by clients or their hairdressers.

  • Lily Hair will charge extra fees for additional wig services such as: adding baby hair, colour, highlights, cutting the wig unless agreed otherwise.

  • For a return or exchange, the wig must be in its’ original packaging, with a tag, unworn, unwashed , uncut or altered in anyway. we cannot accept returned wigs that have had the lace or hair cut or been worn or re-sized or coloured. please take care when trying on the wig and do not cut the lace.

  • Lily Hair respects all clients and will not upload their photos on social media unless agreed by client.

  • Lily Hair will take responsibility if stock was lost via shipping from Lily Hair to client, and the client will receive a new similar wig for the same amount they paid. Lily Hair will NOT take responsibility if the wig was lost by the client’s courier/post.

  • Lily Hair are not responsible if the client developed a skin allergy due to wearing a wig. The client must consult with a doctor prior purchasing a wig if the client is known to have a skin sensitivity or suspects this may be the case.

  • Thank you for purchasing a Lily Hair wig!

Warranty Policy




  • Lily Hair wigs/ toppers/hair extensions are made of 100% remy human hair and they all can be dyed, highlighted, straightened, curled and treated at a hairdresser. However for best results Lily Hair recommend using a professional hairdresser who has experience working with wigs.

  • Lily Hair provides 6 months warranty from the day of purchase on any full human hair wigs.

  • The Lily Hair warranty will cover net fatigue and excessive hair loss in the 6 months of Warranty.

  • Lily Hair will not take responsibility for damage made by clients or their hairdressers.

  • Lily Hair will charge extra fees for additional wig services such as: adding baby hair, colour, highlights, cutting the wig unless agreed otherwise.

  • For a return or exchange, the wig must be in its’ original packaging, with a tag, unworn, unwashed , uncut or altered in anyway. we cannot accept returned wigs that have had the lace or hair cut or been worn or re-sized or coloured. please take care when trying on the wig and do not cut the lace.

  • Lily Hair respects all clients and will not upload their photos on social media unless agreed by client.

  • Lily Hair will take responsibility if stock was lost via shipping from Lily Hair to client, and the client will receive a new similar wig for the same amount they paid. Lily Hair will NOT take responsibility if the wig was lost by the client’s courier/post.

  • Lily Hair are not responsible if the client developed a skin allergy due to wearing a wig. The client must consult with a doctor prior purchasing a wig if the client is known to have a skin sensitivity or suspects this may be the case.

  • Thank you for purchasing a Lily Hair wig!